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tamsin727 Author

Level 1

4 points

How can I tell if my Apple ID has been stolen to make a purchase

I’ve had an email from xcrot@mail.net with a receipt attached for an in app purchase I have not made.( pubg in app purchase $12.99)

it is not showing on my account.

i was asked to cancel it if it wasn’t me... looks genuine Apple type receipt but to cancel it I have to put in personal details... so I have stopped in case it is a scam.

thanks

iPhone XR, iOS 13

Posted on Apr 29, 2020 11:44 AM

Top-ranking reply

stedman1

Community+ 2024

Level 10

260,596 points

Posted on Apr 29, 2020 11:45 AM

Apple does not include document, or PDF files to download.
Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
Apple would not have such horrible spelling or grammar.
Apple would not send a message to “Undisclosed Recipients”.

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

If you provided your Apple ID and password at the bogus site, change your password immediately.

https://support.apple.com/en-us/HT201355

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How can I tell if my Apple ID has been stolen to make a purchase

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