My iPhone health page is frozen on 28th April

How do I unfreeze it, it won’t do steps ,etc in health app

iPhone 7, iOS 13

Posted on Apr 30, 2020 1:23 AM

Reply
1 reply

Apr 30, 2020 7:57 PM in response to Waverley-1950

Hi Waverley-1950,


Thanks for reaching out in Apple Support Communities. It sounds like the Health app on your iPhone is unresponsive. I know how important it is to be able to track your Health data; I'd like to help. I'd recommend trying the following steps:



If the issue persists, please provide the following details:


Is the app unresponsive when you try to access it, or is the issue with new data updating?


Is your iPhone the only source for the Health app or do you use an Apple Watch or other accessories?


Which iOS version is installed on your device?



Best Regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPhone health page is frozen on 28th April

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.