Hello! I bought a new Iphone Xs. I am in process to activate it. As you can see at the photo they said that they will contact within next 24hours.24 hours have gone and still nothing. I press the button DONE, and nothing happens. More than 24h, and the display in my new iphone xs is the same as in the photo! What should i do? Should i wait or?
[Image Edited by Moderator to Remove Personal Information]
iPhone XS, iOS 13
That won’t help. If you can’t use the link I provided to reset your password you will have to wait. You can try contacting Apple’s account security team—>Contact Apple for help with Apple ID account security - Apple Support
P.S I dont know the pasword of the email adress that they required, and that is the reason that this happened.
I don’t anything else exept the fact that i dont know the password of the email adress that they required during the process, and i pressed something like i forgot my pasword, or something else i dont remember clear.
It’s not clear why your account is locked. Can you explain? There’s no way to rush it. There’s a worldwide epidemic that is causing delays in just about everything.
What about this option in the photo. Will it help me to start over with activating the iphone,or it will complicate more the things?
Why did you have to request an account unlock to activate your phone? There is no requirement to log in to an Apple ID to use an iPhone. Normally an account unlock is only needed if you have 2 factor authentication and you have no way of receiving an authorization code to log in to your Apple ID.
If that is the reason it can take several days to verify your identity.
Well i was doing it fast i thought to give my apple id to take all my docs, photos, videos etc from icloud.
It is written that for 24h they will contact me. It didnt happen and that scared me because i cant do anything else now in my new iphone xs.
Is this a bad sign, or its just as you said that it will take several days?
Can i do something else to change this for not to wait several days?
Apple Service not responding!!!
