Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Account disabled in App Store and I Tunes

I purchased a new iPhone 7 for my daughter and am trying to install an app but it only gives me a message stating that the account is disabled in App Store and ITunes. When Googling the problem, Apple suggests calling Apple support but, of course, I have to schedule an appointment to speak with someone and the earliest available time slot is 6 days from today..... Any suggestions are greatly appreciated!

iPhone 7

Posted on Apr 30, 2020 5:57 PM

Reply
Question marked as Best reply

Posted on May 1, 2020 2:46 AM

Your account has been disabled in the App Store and iTunes -

https://support.apple.com/en-us/HT208856


ASC - Late 2012 Mac mini, macOS 10.15.4; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.4.1; iPhone 8+, iOS 13.4.1; TV 4th Gen, tvOS 13.4;  HomePods, audioOS 13.4 and Airport Express w/ Airplay 2

1 reply
Question marked as Best reply

May 1, 2020 2:46 AM in response to WebbWilliam

Your account has been disabled in the App Store and iTunes -

https://support.apple.com/en-us/HT208856


ASC - Late 2012 Mac mini, macOS 10.15.4; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.4.1; iPhone 8+, iOS 13.4.1; TV 4th Gen, tvOS 13.4;  HomePods, audioOS 13.4 and Airport Express w/ Airplay 2

Account disabled in App Store and I Tunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.