Apple Technical and Advisor Problems

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Boytoy2019 Author

Level 1

8 points

Apple Technical and Advisor Problems

I recently have a iPhone and iCloud problem. Following the instructions of an Apple advisor, step by step via Share Screen, led me to a total loss of my data on iCloud. The advisor cannot recover the data and cannot resolve or explain the discrepancies of storage size shown on my iPhone. He said he was the senior and he represented Apple that nothing can be done. As I would like to draw this to the attention of the management of Customer Services and Apple Technical, he said he represented Apple already. He further said he represented the company for dealing with my complaint too even though the subject of the complaint was himself.

Then I visited Apple’s website and did some search, I could not find a place, a number or a email address for complaint. Is this really Apple Customer Services about? Is there anyone who can help?

iPhone XS, iOS 13

Posted on Apr 30, 2020 9:24 PM

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Answer 1

K Shaffer

Level 8

36,070 points

Apr 30, 2020 11:51 PM in response to Boytoy2019

There are site pages for various feedback reporting.

After looking a bit, here's one of them:

"Product Feedback"

https://www.apple.com/feedback/

{Categories include hardware, iOS, macOS apps; & misc software.}

Also "Contact Us" - Website Feedback - Apple

https://www.apple.com/contact/feedback.html

Appears to be various items and ways to report stuff.

Website Issues: This opens a form page to submit.

The sub-menu allows one to choose ~ even report

Page issues directly. Note these will not notify you

of progress; so there is no report receipt to show.

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Answer 2

K Shaffer

Level 8

36,070 points

May 4, 2020 8:38 AM in response to Boytoy2019

You could try again and hope for an advisor-level response from official Apple.

Not sure of how often things get escalated to higher level - or what it requires.

You could contact Apple Support via this link to see or try to discuss options:

• Get Support - Apple

https://getsupport.apple.com/

Sorry to only be 'volunteer, non-compensated helper' here; can't do much!

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Answer 3

Boytoy2019 Author

Level 1

8 points

May 4, 2020 4:42 AM in response to K Shaffer

Thanks. Tried the 2 Feedbacks”.

But I have not got any feedback from the “Product Feedback”; whereas the ““Contact Us” - Website Feedback” just brought me round and round without any other way of contacting Apple for the issues of its Service Advisor and Product problems. I must say that the Apple’s customer service is very disappointing and their after-sale service is hopeless.

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Answer 4

Boytoy2019 Author

Level 1

8 points

May 4, 2020 5:51 PM in response to K Shaffer

Haha, guess what. A message response (obviously a system auto- response) suggests to call - the same number that I sought help in the first place! Never thought that Apple is so bad in customer service and In dealing with their technical problems. It is hopeless.

Anyway thanks for your help.

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Apple Technical and Advisor Problems

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