Access to Apple live chat support

Chat support is only available on weekdays during business hours and is only available for a select range of technical issues. You can try to contact Apple Support at https://getsupport.apple.com during business hours and the chat option may be available depending on your issue.

Best of luck!

https://twitter.com/AppleSupport is staffed by the same team as phone & chat support

Choose "Messages" on the left side then the "+ envelope" icon at the top to DIRECT MESSAGE

I understand your frustration but it is important to understand that Apple Support employees are also human and have lives, families and friends to attend to.

In most cases the Apple Support page will allow you to email an Apple Advisor and they will respond as soon as possible.