MacBook Air turns off

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Level 1

8 points

MacBook Air turns off

My MacBook can suddenly turn off while I'm using it and turns on in a couple of seconds. Used to be rarely but now it happens probably every 10 mins. What's wrong?

MacBook Air 13", macOS 10.14

Posted on May 2, 2020 3:32 AM

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Answer 1

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ShadowDust99

Level 5

4,342 points

May 2, 2020 3:58 AM in response to c1herrybomb

There is an Apple Support article over at If your Mac restarted because of a problem – Apple Support which may help you.

I'd recommend you try using your MacBook in Safe Mode for a while and see if the issue persists while in Safe Mode. See How to use safe mode on your Mac – Apple Support

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Answer 2

May 2, 2020 3:37 AM in response to c1herrybomb

Hold the Option key on your keyboard and click the battery indicator in the menu bar of your MacBook. There should be a Battery Condition indicator, is this showing as normal?

See screenshot for reference.

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Answer 3

May 4, 2020 6:11 PM in response to c1herrybomb

Your MacBook can be booted into safe mode by holding the Shift key on startup. The article I linked previously (How to use safe mode on your Mac – Apple Support) explains how to boot into Safe Mode.

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