Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Refresh old Iphone.

I would like to use my old Iphone but I forgot my old password which is still inside and I also change my Apple ID password. How I can continue? Can I found my old Apple ID password? Thank you.

iPhone SE

Posted on May 2, 2020 2:22 PM

Reply
Question marked as Top-ranking reply

Posted on May 2, 2020 2:31 PM

See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid 

 

You also are likely to need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

__________

 

If you end up not being unable answer your security questions successfully, then see: Security and your

Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, we can do nothing to help you if you can't answer your security questions successfully, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of the device with its serial number on it).

 

If you want to contact Apple support to discuss any possible extenuating circumstance, see these support options:

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through

the options to find the best support option.

2 replies
Question marked as Top-ranking reply

May 2, 2020 2:31 PM in response to TomKost

See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid 

 

You also are likely to need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

__________

 

If you end up not being unable answer your security questions successfully, then see: Security and your

Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, we can do nothing to help you if you can't answer your security questions successfully, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of the device with its serial number on it).

 

If you want to contact Apple support to discuss any possible extenuating circumstance, see these support options:

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through

the options to find the best support option.

May 2, 2020 2:36 PM in response to TomKost

If necessary, if you are the original owner, contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport

Refresh old Iphone.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.