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Disappearing documents...

My Mac has been removing documents from folders. How do I get them back and how do I stop it from doing this?

Mac Pro

Posted on May 2, 2020 11:35 PM

Reply
6 replies

May 3, 2020 3:13 AM in response to maladan13.001


if you create an untitled folder in finder under iCloud Drive > you can drag and drop personal documents into the Document folder in finder .

Is the iCloud Drive and desktops and documents box checked https://support.apple.com/en-in/guide/mac-help/mchle5a61431/10.14/mac/10.14

What is the version of Mac , create a new test user account and see the behaviour of it https://support.apple.com/en-in/HT204443


May 3, 2020 9:11 AM in response to maladan13.001

As per the article https://support.apple.com/en-us/HT206985

If you want to store your files in iCloud Drive and another cloud storage service, you can keep copies of your files in both, but you can't keep folders from a third-party cloud service in iCloud Drive. You can keep your other cloud service folders in a different place on your Mac, like the home folder.

If you ever had set up time machine then documents can be brought back https://support.apple.com/en-in/HT201250


May 3, 2020 7:48 AM in response to tygb

Yes, the iCloud Drive> Desktop and Documents box is checked. I had all my work from my masters program organized in several files. I was running into available storage space issues and I'm pretty sure mac was taking them off to make space. I since found several old iPhone back ups that took up a ton of space and removed them so there is plenty of room now. However, I can't find a bunch of documents that I thought would be in the cloud. I didn't delete them or remove them they just disappeared and are not showing up on the iCloud drive. WTH?

May 3, 2020 8:51 AM in response to tygb

Hey there,


Thanks for trying to help. I think I'm just kind of screwed. The missing items are not on my Mac or apparently on my iCloud. My mac removed them to create more space, but then didn't upload them to the cloud. This was my coursework for a master's degree that I've been in for the last 2 years. It appears to have saved the PowerPoint and Excel files, but deleted most of my Word documents to make space. And it didn't put them in my iCloud. I didn't back them up because I thought that was why I what I was paying for Apple's iCloud service. There's a ton of space there, but the documents are just gone. Anyway, I doubt you need to hear a random stranger tell you how furious they are with Mac software. Hopefully, I can recover them from the school.


Thanks for trying....


Disappearing documents...

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