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iPad is disabled connect to iTunes

My mother is in nursing care & on lockdown due to you-know-what. Apparently she tried too many times or incorrectly entered her passcode. She does not have access to any computer and I'm not sure we even set up iTunes. It looks like she'll need to reset the iPad. She's 85yo and we'll be doing this over the phone, so how do we do this? Please, just 1-2-3 instructions for me to walk her through it. Thank you.

Posted on May 3, 2020 1:52 PM

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Posted on May 3, 2020 3:27 PM

It’s a pretty simple process, really. Take a look at this.

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support


If there is anything that you don’t understand, or if you have questions, post back..

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iPad is disabled connect to iTunes

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