So just got my new phone, and I noticed I don’t have the FaceTime app. Went to the Apple store and it said “open”. I clicked it, and it said that certain features and apps etc are restricted via. So I went into the screentime settings and it said that FaceTime was listed as “always allowed”. Checked everything else and nothing was blocking or restricting the use of FaceTime. Please help me get FaceTime back.
iPhone 11, iOS 13
What is the model number of your iPhone? Settings>General>About>Model.
You may have to scroll to see the entry for Model.
Since iOS 12.2, the Model Name is displayed as well as a generic model code
In what country with which wireless provider are you attempting to
activate FaceTime? Some iPhones meant for the Middle Eastern markets
will work only with certain wireless providers in certain countries and will
not allow FaceTime even when no longer being used in those restricted
countries.
What is the model number of your iPhone? Settings>General>About>Model.
You may have to scroll to see the entry for Model.
Since iOS 12.2, the Model Name is displayed as well as a generic model code
In what country with which wireless provider are you attempting to
activate FaceTime? Some iPhones meant for the Middle Eastern markets
will work only with certain wireless providers in certain countries and will
not allow FaceTime even when no longer being used in those restricted
countries.
Sorry for the late response. I’m in the United States, my provider is T-Mobile, there is no option to turn cellular on and off in the cellular settings, I have an iPhone 11 (not pro/max) model number is MWJN2LL/A, I don’t know if it came from the olive Apple store, it was a christmas gift. Thanks for your help so far.
Did you buy this iPhone from the Apple Online Store? Also, check cell data and see if FaceTime is allowed to use it.
FaceTime Missing “turn off restrictions”
