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Level 1

4 points

Face ID Issue

My Face ID is no longer working & when I try to "Set up Face ID" . . . it will not get past step 1 . . . I have a Iphone 10x Max . . . was noticing some issues over the past couple weeks ( not recognizing my face part of the time . . . . but now stopped completely. I have done a hard reset & a full reset wipping out everything . . . still not working ??? HELP

iPhone XS Max, iOS 13

Posted on May 4, 2020 9:59 AM

Best reply

RachT1

Level 5

7,385 points

Posted on May 4, 2020 10:01 AM

Hello,

Try these steps before contacting Apple Support: If Face ID isn't working on your iPhone or iPad Pro

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Face ID Issue

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