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User profile for user: DaveeH
DaveeH Author
User level: Level 1
8 points

iTunes login screen keeps reappearing despite correct login entered

Why is this happening please?

Posted on May 4, 2020 10:29 AM

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User profile for user: DaveeH
DaveeH Author
User level: Level 1
8 points

Posted on May 6, 2020 10:45 AM

Ryane,


Thank you, you helped me solve the problem.


The issue was on my pc. There were no updates for iTunes. This problem has happened before, but it is years ago.

I had changed my Apple ID, I had got rid of a couple of old Windows pcs associated with the ID, so I guess thhis was the cause. Following a Windows reboot iTunes is working fine.


Many thanks,


Dave

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User profile for user: DaveeH
DaveeH Author
User level: Level 1
8 points

May 6, 2020 10:45 AM in response to ryane77

Ryane,


Thank you, you helped me solve the problem.


The issue was on my pc. There were no updates for iTunes. This problem has happened before, but it is years ago.

I had changed my Apple ID, I had got rid of a couple of old Windows pcs associated with the ID, so I guess thhis was the cause. Following a Windows reboot iTunes is working fine.


Many thanks,


Dave

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User profile for user: ryane77
ryane77
User level: Community Specialist

May 5, 2020 8:09 AM in response to DaveeH

Hello DaveeH.


Welcome to Apple Support Communities. I understand that the iTunes login screen keeps reappearing. You would like to know the reason. I’m happy to help.


Is this the first time this has happened? Have you recently made any changes to your Apple ID? Do you have any security software installed, such as antivirus protection?


Please check for any updates on your computer and install them. Once installed, please restart your computer. Do you still get prompted to login to iTunes?


Please make sure iTunes is using the latest update. Here’s how to update iTunes: Update iTunes on PC - Apple Support


Please let me know the results.


Take care.

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iTunes login screen keeps reappearing despite correct login entered

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