Tv series disappeared in starzplay

Hi everyone,

I have a problem with starzplay I was watching the Nashville TV series and in the middle of the 5th season the series disappeared and I there is only the 6th season in another language other than mine. I have looked for a system to contact starzplay in my region (Italy) but I have not found it. Can anyone answer me? Thanks so much

Derek

Posted on May 4, 2020 10:30 AM

Similar questions

missing & repeated episodes on Starzplay Channel on Apple TV app There lot of missing episodes in some series & some repeated episodes, for example series like lost there are episodes that not in place the audio doesn’t match the video and animated series like Boruto missing episodes and audio language is Japanese but it’s in English & Harley Quinn season two first two episodes is basically season one i checked out starzplay app doesn’t have the same problems on the channel on Apple TV app
723 2
Swedish channel Tv4 has disappeared. what to do? Swedish channel Tv4 has disappeared. And is not available from the Apple tv. what to do?
125 3
AppleTV Britbox Channel Won't Play Certain Episodes I have a Britbox Channel subscription through AppleTV. Certain episodes will not play; I am prompted to download the Britbox App. I have reported this to Apple and no one seems to understand. This has happened with Eastenders and Escape to the country and appears to be a common issue (I've included links to all the other Community questions that have been posted on this at the bottom). The most recent was the episode on 5/31. This also happened on 5/29 (which resolved itself it seems) and it happened on 4/11 which never fixed itself). What is more odd is this: for episodes that don't play I notice the normal Britbox Apple TV channel logo does not display; it is the Britbox standalone app. If I go to details or the screen on how do I watch, it only gives me two options: Subscribe to Britbox or Prime Video. For episodes that play as expected, I notice there are three options - the first being my subscription to Britbox. This is behavior on my AppleTV, iPhone and iPad but on my MacBook Pro, the episode doesn't even appear in the list. I have spent a total of 6 hours on the phone with Apple Support trying to get this resolved, sending videos, downloading the Britbox app and trying to sign in with AppleTV even though I told them this won't work. I've contacted BritBox and they can't help me because I don't have a subscription with them. I've have a video that shows one episode playing (it goes black due to DM protection and the episode that prompts me to download the app) and attached some screen shots. Also, all OS and apps are updated. I've restarted devices . . . everything include following the direction of a support rep to try it on my cell data/connection (NO idea how that might help). Here are the links to the other community questions that have been posted on this same issue: Apple channel requires app to view show, … - Apple Community I have subscribed to Britbox through Appl… - Apple Community Problems viewing Britbox content - Apple Community Britbox not playing on existing subscript… - Apple Community [Image Edited by Moderator to Remove Personal Information]
1002 1

1 reply

Urquhart1244

Level 10

146,232 points

May 4, 2020 4:14 PM in response to Nayaril1981

You may want to contact Apple Support as the re-distributor of this content, or contact Starz directly. I doubt if they have local support, but the US support should be able to handle or forward your message as needed.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Tv series disappeared in starzplay

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up