Activation LOck

See if you can recover the ID/password.

Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.

Apple ID - Find              

Enter the Apple (iCloud) ID and click Forgot Password.

Apple ID - Manage            

Apple ID – Forgot Password           

If necessary, if you are the original owner, contact Apple ID Support. Apple Support will need to see the original purchase receipt with the serial number/paperwork.

Apple ID - Official Apple Support.    

Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   

Get Support      Work through the screens to get a chat option. 

Apple Support schedule phone call

https://twitter.com/AppleSupport

See what Eric Root said above. If you can't remove the activation lock yourself given the information he provided, note that the conditions of activation lock guarantee that the pertinent security questions cannot be answered satisfactorily. In such cases Security and yourApple ID https://support.apple.com/en-us/HT201303 is relevant.

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

Thus, we can do nothing to help you if you can't answer your security questions successfully, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of the device with its serial number on it).

If you want to contact Apple support to discuss any possible extenuating circumstance, see these support options:

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Apple ID Support https://support.apple.com/apple-id

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through

the options to find the best support option.