Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: DICTAPHONE
DICTAPHONE Author
User level: Level 1
8 points

Apple to Brother printer/scanner issue

Since updating to Catalina - my new Brother LC3317 will print via wifi but won't scan . Any help appreciated.


MacBook Air 13", OS X 10.10

Posted on May 4, 2020 4:38 PM

Reply
Question marked as Top-ranking reply
User profile for user: John Galt
John Galt
User level: Level 10
147,068 points

Posted on May 5, 2020 5:26 AM

The Brother MFC-J5330DW is an Apple AirPrint-enabled printer. Remove the existing entry in Printers & Scanners, and add it again. You may want to reset the printing system which will remove all entries from Printers & Scanners. Then, refer to Add a printer on Mac. When adding the printer again, you must specifically choose AirPrint.


About AirPrint - Apple Support


Do not install any drivers. No drivers are necessary. Apple recommends that you do not install any drivers or other software from the device manufacturers.


To scan documents using your Brother MFC-J5330DW, refer to Scan images or documents. Once again you do not require any manufacturer-provided software.


The macOS application firewall is unrelated. To learn about the application firewall please read About the application firewall - Apple Support.

View in context

Similar questions

4 replies
Question marked as Top-ranking reply
User profile for user: John Galt
John Galt
User level: Level 10
147,068 points

May 5, 2020 5:26 AM in response to DICTAPHONE

The Brother MFC-J5330DW is an Apple AirPrint-enabled printer. Remove the existing entry in Printers & Scanners, and add it again. You may want to reset the printing system which will remove all entries from Printers & Scanners. Then, refer to Add a printer on Mac. When adding the printer again, you must specifically choose AirPrint.


About AirPrint - Apple Support


Do not install any drivers. No drivers are necessary. Apple recommends that you do not install any drivers or other software from the device manufacturers.


To scan documents using your Brother MFC-J5330DW, refer to Scan images or documents. Once again you do not require any manufacturer-provided software.


The macOS application firewall is unrelated. To learn about the application firewall please read About the application firewall - Apple Support.

Reply
User profile for user: John Galt
John Galt
User level: Level 10
147,068 points

May 4, 2020 7:52 PM in response to DICTAPHONE

I can't find that model number on Brother's website. LC3317 corresponds to a Brother ink cartridge, but not a printer.


Lacking that knowledge, Catalina natively supports only AirPrint devices. Since your printer is new, it's probably AirPrint-enabled. Add that printer to Printers & Scanners according to Add a printer on Mac once it establishes communication with your wireless network according to Connect an AirPrint printer to a Wi-Fi network.


In Printers & Scanners, you must specifically choose AirPrint.

Reply
User profile for user: TheLittles
TheLittles
User level: Level 10
196,111 points

May 4, 2020 9:01 PM in response to DICTAPHONE

DICTAPHONE Said:

"Apple to Brother printer/scanner issue: [...]I've realised the model is MFC- J533ODW. The printer and scanner were working fine (via Wifi) - until I upgraded to Catalina[...]."

-------


Update the Drivers and Firmware:

Get them from the manufacturer (Brother) and non other. Elsewise, it may end up being malware that is installed. As the first below link site reads, "For optimum performance of your printer, perform an update to the latest firmware."

Downloads:

-------


If that does not work, then

  1. Uninstall: the Printer
  2. Install: the Drivers
  3. Restart: the Mac
  4. Reinstall: the Drivers
  5. Restart: the Mac
  6. Update: the Firmware
  7. Restart: the Mac
  8. Try: a new copy


Screenshot of Firmware Message:

Reply
User profile for user: DICTAPHONE
DICTAPHONE Author
User level: Level 1
8 points

May 4, 2020 8:38 PM in response to John Galt

thanks - I've realised the model is MFC- J533ODW. The printer and scanner were working fine (via Wifi) - until I upgraded to Catalina . Now the printer works but my Mac doesn't even recognise the Brother machine at all when I try to scan. I've tried reinstalling the scanner from the brother site but as I had urgent docs to get away - discovered I can scan to a USB and then copy the doc from the USB to my Mac - so doing that until I can get to bottom of issue. One site recommended turning my firewall off - which I tried - but no change - so I've turned it back on.

Reply

Apple to Brother printer/scanner issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up