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Hi jasmynm,

Thanks for using Apple Support Communities! I see you're having an issue with your Mac and I'd like to do what I can to help out.

Is this an app which isn't responding? If so, If an app freezes or quits unexpectedly on Mac

If you're not able to fully start up your Mac, try starting in safe mode. How to use safe mode on your Mac

It may take longer to finish the start up, as safe mode does some system checks, and can sometimes resolve issues. You'll also see some differences in the display. This is expected with safe mode, and when you restart normally, they'll be gone.

If you see any of these screens while starting up: If your Mac doesn't start up all the way

Take care!