You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID

I have made a new Apple ID on my iPhone and I'm wanting to change is on my MacBook, but having problems changing it and I don't know where to start. It Is also saying I need to put my old password in to match my old email but I can't remember it


MacBook Pro 15", macOS 10.12

Posted on May 5, 2020 1:29 PM

Reply
Question marked as Top-ranking reply

Posted on May 6, 2020 3:02 AM

If you made a new Apple ID, then your old one still is active. Apparently you need the related password. So, see:


If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid 

 

You also are likely to need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485


10 replies
Question marked as Top-ranking reply

May 6, 2020 3:02 AM in response to rjb_123

If you made a new Apple ID, then your old one still is active. Apparently you need the related password. So, see:


If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid 

 

You also are likely to need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485


May 6, 2020 9:52 AM in response to rjb_123

If you can't sign out of the old ID, do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart). Run Disk Utility/First Aid. Reformat the drive using Disk Utility/Erase. Use Mac OS Extended (Journaled), then click the Option button, and select GUID. Quit Disk Utility, then re-install the OS.


Reinstall from macOS Recovery


OS X Recovery


When you reboot, use Setup Assistant to restore your data.



Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.