iCloud activate for the iPhone 7plus have been using for two years


Hi how are you 


I have Iphone7+ I have been using for two and half years I bought it second hand now just yesterday I thought of selling it to a friend because I bought a new iPhone hence I did factory reset not knowing the first owner did not removed it from there iD so now for me to start over sadly it requested saying this phone is linked to Apple ID please enter the password, I called the first owner he doesn’t even know where to start because he knew not even a single thing on iPhone because he just used it once and go back to androids all he can remember is a Apple ID and the password but it’s saying this Apple ID has been disabled due to security reasons now the information needed to reset the owner doesn’t remember anything we tried using his NRC card but it’s like they put different birth date not exactly from nrc when creating the account 


Please help me how can you do on that one?


Thank you


iPhone 7 Plus

Posted on May 5, 2020 1:36 PM

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1 reply

May 5, 2020 1:43 PM in response to Moize80

We are other users, and we are not Apple, and we cannot assist with clearing this lock.


Activation Lock is a theft-deterrent mechanism, and would not be a deterrent if it were easy to bypass.


You either need the original purchase receipt and matching photo ID and a discussion directly with the folks at Apple, or you need the Apple ID and password holding the Activation Lock. With the password, the lock can be released remotely using iCloud.


Right now, you have a brick.


Here are the available means to recover the password, and recover the Apple ID:

https://iforgot.apple.com/password/verify/appleid

If you forgot your Apple ID password - Apple Support


How this is supposed to work, including clearing the lock remotely:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


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iCloud activate for the iPhone 7plus have been using for two years

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