Every time I am trying to buy Zynga poker chips it is not letting me buy. I’ve bought several chips before but now it just gives me this error and my credit card is valid and updated. I changed accounts to buy and it allowed once to buy for small amount but now it won’t let me after several tries. Please can you help?
Purchase history shows pending while my Credit card has a limit of 8lacs rupees which is way more than the pending balance showing. Every few purchases on zynga brings up this issue. Please help resolve and add my credit card back on Apple store
Hello sneha213,
Thank you for reaching out in Apple Support Communities. I understand you're unable to complete an in-app purchase for a game under your Apple ID account.
I know how important it is to complete a transaction and I'll be happy to help.
For this particular error message, I recommend to follow the steps outlined in this helpful article: If your payment method is declined in the App Store or iTunes Store This article can help guide you in the right direction and possibly resolve the issue you're experiencing.
Please let us know if that helps.
Kind regards.
hi Brendan, it allowed me to do so and make purchase 3 times and now it is not allowing me again. I then added the alternate method deleted the credit card and now when I’m trying to add it back it repeatedly is giving me this error. I checked with my bank my credit card is not blocked it is active and nothing wrong here at our end. What is this repeated issue with purchasing only on zynga poker ? Is it a banned purchase ? Is my credit card blocked by Apple? Please help I need to resolve this asap. Please help restore my credit card back on it
snapshot of the repeated error is showing below. I have restarted my iPhone several time’s I am connected to the internet and everything is fine at my end. Please please help
Hi beeneen it still is giving me the same error. I checked with my bank and everything is alright from their end. It is not accepting my credit card and says payment method is declined. Snapshots are shared on this thread fyr. Please assist and add my credit card information.
sneha213,
Thanks for trying and for providing us that update.
To review this further for you, I recommend contacting Apple Support through this link here: Contact Apple Support
Cheers.
Trying to make chips purchase on zynga poker
