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lbarrc Author

Level 1

4 points

unauthorized charge

i just received an email about a purchase made through my apple account. how do i cancel that charge? its not mine

Posted on May 5, 2020 6:34 PM

Top-ranking reply

FoxFifth

Level 10

480,243 points

Posted on May 5, 2020 6:58 PM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support

If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

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