Can't access FaceTime or iMessage on my MacBook Pro 2017 Model

Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac.    

Message activation error.      

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.

You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.

There is a contact link.

Apple ID - Official Apple Support.    

Contact Apple for help with Apple ID account security - Apple Support.   (The link doesn’t always load)

Get Support     Work through the screens to get a chat option. 

Apple Support schedule phone call

https://twitter.com/AppleSupport

Did you have someone else try to log in and were they successful?

Some other things to try. Are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account    

Safe Mode - About.       

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    

Etrecheck – System Information.      

Web site version if required.  https://etrecheck.com

You could try Twitter to establish initial contact with Apple Support.

You are welcome. Try restarting/resetting your router. Do you have access to another WiFi network where you can try?

Did you try to establish contact with Apple Support using Twitter? Based on what you have posted, your computer may be blocked.

You are welcome. I don' know how long it takes to answer. I haven't used the Twitter option before.

You are welcome. What did they say the problem was?

Thanks for the feedback.