Refund Not Received

I accidentally purchased something for a game on May 2nd for $15. A couple minutes after that, I went online and requested a refund. It says my refund was approved, but I haven't received my money back. It has been multiple days. Just this morning, I received a receipt from Apple on my email showing that the purchase went through.


I believe the problem is that the purchase was still pending when I requested the refund, and the purchase finally went through after the refund was approved. Requesting it too early was a mistake on my part. But how do I get my money back?

Posted on May 5, 2020 8:06 PM

Reply
Question marked as Top-ranking reply

Posted on May 6, 2020 9:50 AM

Hello petersgrace,


Thanks for the post. I'd certainly be checking into the status of my refund request as well. I'm happy to provide you with as much information as possible about this.


Regarding the pending purchase, you would only be able to request the refund once the payment has actually processed as covered here: Request a refund for apps or content that you bought from Apple


"If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again."


For clarification, you saw a request that your refund was approved, but received an email after that saying your purchase was completed. Is that right? What do you see when you check the status of your refund using the steps below? How long refunds from the App Store or other Apple services take


"When will I find out if my refund is approved?

After you request a refund, you'll receive an update within 48 hours. You can sign in to reportaproblem.apple.com to check the status of your refund request."


If the refund was approved, the timeframes below will apply:


"When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."


Take care.

1 reply
Question marked as Top-ranking reply

May 6, 2020 9:50 AM in response to petersgrace

Hello petersgrace,


Thanks for the post. I'd certainly be checking into the status of my refund request as well. I'm happy to provide you with as much information as possible about this.


Regarding the pending purchase, you would only be able to request the refund once the payment has actually processed as covered here: Request a refund for apps or content that you bought from Apple


"If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again."


For clarification, you saw a request that your refund was approved, but received an email after that saying your purchase was completed. Is that right? What do you see when you check the status of your refund using the steps below? How long refunds from the App Store or other Apple services take


"When will I find out if my refund is approved?

After you request a refund, you'll receive an update within 48 hours. You can sign in to reportaproblem.apple.com to check the status of your refund request."


If the refund was approved, the timeframes below will apply:


"When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."


Take care.

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Refund Not Received

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