jehaos wrote:
Hello. My girlfriend was removing a skin off the bottom of her 13-inch Retina Macbook Pro. She said she was not pulling too hard, but suddenly heard a pop and noticed the bottom plate was open and some internals visible (See below).
I am not there to see it in person, but do you think this is simply a matter of popping it back into place? Is the aluminum bent beyond repair? Looking for any guidance to next steps, apart from asking Apple directly (which we will do if there are no other options).
https://discussions.apple.com/content/attachment/8f64e099-1dc4-44c5-b763-8b994b9e01b2
https://discussions.apple.com/content/attachment/57350e7f-3970-4dfd-b8b7-65b55725a975
I can tell absolutely nothing from the photos.
Either the screws fell out, or the battery is swelling—
If you have AppleCare+ it will cover a large portion of accidental damage.
https://www.apple.com/support/products/mac.html
AppleCare+ (similar for iPhone and iPad, each incident of accidental damage) for Mac will carry its own price tag. Screen damage or “external enclosure damage” will run $99 per incident, while other damage, including water damage, will run $299. Users receive coverage of two incidents under AppleCare+, and after the two incidents have been used up, out-of-warranty replacement rates will apply
Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online. Start a service request https://support.apple.com/mac/repair/service
(*note: there may be some delay due to the temporary Apple Store closures)
call AppleCare Support at 1-800-APLCARE.
or Customer Support Call (800) MY–APPLE (800–692–7753)
