Activation lock

I forget my passcode and I restored iPhone but it requires Apple ID and password but I also forgot it

What I do?

iPhone 6

Posted on May 7, 2020 7:53 AM

Reply
Question marked as Top-ranking reply

Posted on May 7, 2020 8:07 AM

See Turn off Activation Lock https://support.apple.com/en-us/HT201441 See this heading If you erased your own device.


Did you erase your phone without signing out of iCloud first? If yes, and you can't recover your credentials, you'll need to have your receipt for the phone with it serial number on it and contact Apple support. Use these support options:


Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help  https://getsupport.apple.com/. Go through the options to find the best support option.

__________


Otherwise, the phone is useless to you.


5 replies
Question marked as Top-ranking reply

May 7, 2020 8:07 AM in response to soluu

See Turn off Activation Lock https://support.apple.com/en-us/HT201441 See this heading If you erased your own device.


Did you erase your phone without signing out of iCloud first? If yes, and you can't recover your credentials, you'll need to have your receipt for the phone with it serial number on it and contact Apple support. Use these support options:


Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help  https://getsupport.apple.com/. Go through the options to find the best support option.

__________


Otherwise, the phone is useless to you.


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