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Disabled iPhone Query

My grandmother has Parkinson’s and has disabled her iPhone by mistake. She knows the passcode but the phone will no longer let her enter it. How can I reset the iPhone to allow her to input her passcode WITHOUT PLUGGING IT INTO A PC? Unfortunately she is in lock down due to COVID-19. I tried to reset the phone by removing it from devices under Manage my Apple ID, but the iPhone is still disabled. Any help gratefully received as she’s a bit lost without her phone. Many thanks in advance.


iPhone 5s

Posted on May 7, 2020 8:15 AM

Reply
Question marked as Top-ranking reply

Posted on May 7, 2020 8:26 AM

Sorry about that but, to my knowledge, the ONLY instructions to remove the passcode, when the Iphone is disabled, are listed here, and connection to a computer is mandatory:--> If you forgot the passcode on your iPhone, or your iPhone is disabled

or, you can tale a look at this support video:

https://www.youtube.com/watch?v=7s8-zLG9ySQ

Regards

Giulio

4 replies
Question marked as Top-ranking reply

May 7, 2020 8:26 AM in response to FayBG

Sorry about that but, to my knowledge, the ONLY instructions to remove the passcode, when the Iphone is disabled, are listed here, and connection to a computer is mandatory:--> If you forgot the passcode on your iPhone, or your iPhone is disabled

or, you can tale a look at this support video:

https://www.youtube.com/watch?v=7s8-zLG9ySQ

Regards

Giulio

Disabled iPhone Query

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