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I am unable to update my apps through the app store because it asks me to go through two factor identification but I cannot get a verification code because they do not have the right phone number or email. All my information is up to date but they still do not send the code to the right phone number.
[Re-Titled by Moderator]
iPhone 6s Plus, iOS 13
See the two-factor authentication documents.
See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974 Below is an excerpt, but read the whole document. See the bold italics below.
“Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article].” A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.
Account Recovery—Two-Factor Authentication (i.e., Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921
“If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. “After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access.” … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.”
Before beginning account recovery see:
If you didn't receive your verification or reset email https://support.apple.com/en-us/HT201455
See the two-factor authentication documents.
See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974 Below is an excerpt, but read the whole document. See the bold italics below.
“Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article].” A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.
Account Recovery—Two-Factor Authentication (i.e., Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921
“If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. “After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access.” … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.”
Before beginning account recovery see:
If you didn't receive your verification or reset email https://support.apple.com/en-us/HT201455
Have changed my phone number on my Apple ID account still sending to old number?
The sync can take up to 24 hours to complete. Have you restarted the device since changing the number?
All my information is up to date but the verification code is not sent to the right phone number.
