You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: evawithaquestion
evawithaquestion Author
User level: Level 1
25 points

I think I have two different Apple ID's on my iPhone

I have an iPhone XS Max, and when I bought it I logged on to my moms Apple ID, recently I have created my own Apple ID and logged out of hers, however when I need to update an app, it asks for her Apple ID and password but when I go to download something from the App Store it works with my own. When I press update app, a message saying "Sign in to the iTunes Store" pops up on my screen and says "if you have an Apple ID, sign in with it here" , neither my password nor my moms works but it doesn't ask for a email. I need to update some apps because it says the apps will expire if I don't update them. Can anybody help me please?

iPhone XS Max, iOS 13

Posted on May 8, 2020 6:46 AM

Reply
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,549 points

Posted on May 8, 2020 8:45 AM

 A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   


Or you ask your mom to set up Family Sharing  between the IDs to keep access to your purchases.


Family Sharing.         


Family Sharing - Set up.        

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,549 points

May 8, 2020 8:45 AM in response to evawithaquestion

 A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   


Or you ask your mom to set up Family Sharing  between the IDs to keep access to your purchases.


Family Sharing.         


Family Sharing - Set up.        

Reply

I think I have two different Apple ID's on my iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up