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Money being taken

I have a cashapp card with the app which shows when and where money is being taken from! I downloaded a vidoestar app months ago in which I use that card to pay $5.34 every month lately it’s been automatically taking the money but it takes more then it should. On my app it shows money was taken March 6 and March 1 then April 1 and 6 then may 6 but the app says they didn’t take money this month!

In my subscriptions it doesn’t show these dates it only shows every 6 or 5 of a month but I know it took the money because I had way more in cashapp

videostar is saying it’s being taken from Apple and Apple is saying its being taken from vidoestar

so what’s going on?

iPhone 6s, iOS 12

Posted on May 8, 2020 6:54 AM

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Question marked as Top-ranking reply

Posted on May 8, 2020 6:56 AM

We are not apple, this is a user to user community. 




We are unable to help with refund or account issues 




Try applying for a refund here - https://support.apple.com/en-gb/HT204084




Or Contact Apple Support 



1 reply

Money being taken

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