Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Locked Apple ID

So I have no idea how this happened but my apple ID got locked and I am unable to to unlock it. I don't have security questions option only able to send instructions to my email. The problem with this is that I can't sign into my icloud email to access the email that's probably been sent 15+ times lol. Please let me know what I can, shouldn't, and can't do. I've also tried to download the support app and was unable to do that. I've just made a new icloud for the mean time to make this post.

iPhone XR, iOS 13

Posted on May 8, 2020 3:01 PM

Reply
Question marked as Best reply

Posted on May 8, 2020 3:09 PM

See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 

“Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article].” A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.

 

Now see Account Recovery—Two-Factor Authentication (i.e., Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921).

 

“If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. “After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access.” … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.”

 

Before beginning account recovery see: 

 

If you didn't receive your verification or reset email https://support.apple.com/en-us/HT201455

3 replies
Question marked as Best reply

May 8, 2020 3:09 PM in response to John3489

See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 

“Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article].” A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.

 

Now see Account Recovery—Two-Factor Authentication (i.e., Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921).

 

“If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. “After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access.” … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.”

 

Before beginning account recovery see: 

 

If you didn't receive your verification or reset email https://support.apple.com/en-us/HT201455

Locked Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.