iOS 13.4.1 issues on iPhone 7 plus

Question

mira115 Author

Level 1

8 points

iOS 13.4.1 issues on iPhone 7 plus

since updating to iOS 13.4.1, my iPhone 7 plus has had the following issues:

1) front camera does not work

2) iPhone won’t record audio

3) cannot hear/be heard on phone calls

4) videos on safari/chrome have a black screen

5) FaceTime calls fail immediately upon answering

Is there any way to troubleshoot this? Is apples releasing an update anytime soon?

iPhone 7 Plus, iOS 13

Posted on May 8, 2020 10:15 PM

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Answer 1

Axel Foley

Level 10

150,984 points

May 8, 2020 10:19 PM in response to mira115

Try and Force ReStart Your iPhone as instructed in this article by Apple ➔ How to Force ReStart your iPhone. If that does not work then -
Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.
If none fo the above works then please contact C Apple Support

Axel F.

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Answer 2

huda40

Level 1

4 points

May 12, 2020 12:53 AM in response to mira115

Hi, I have exactly the same issue!!! My I phone 7 plus is crashed when the update took place .. my email icon will open but won’t download new emails, my camera is freezing, at times it goes blank to black screen .. and even rebooting didn’t work. I also tried to reset the mobile but in vain it gets stuck!!! I lost my phone bcoz of ur update!!! What can I do to get this fixed!

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