iPhone 5s iMessage not activating

Hi all, I passed my iPhone 5s to my wife and after setting up I’m still having problems activating iMessage and FaceTime. I have followed all recommended steps , like signing out and back in , resetting network etc. messages do work bot iMessage keep failing to activate. Any help will be appreciated.

iPad 2, iOS 9

Posted on May 9, 2020 12:52 AM

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2 replies

May 9, 2020 12:53 AM in response to Karmel67

Entire process is just 4 steps with one criteria


Criteria: For activating iMessage, you need one-time SMS messaging service (If you have one, skip this) to be activated on your phone number. Depending on your carrier, you might be charged for this (for iMessage activation only) SMS.


Contact your Carrier (Cellular Service Provider) The agency who issued the SIM to you to know whether you have SMS plan enabled at least for One SMS


4 Step Process --> Turn off and restart iMessage and FaceTime (The order / sequence is very important)

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn iMessage and FaceTime back on. (Watch the GIF below)



  • Still not activated after a day?
  1. It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
  2. Make sure that your device has the latest version of iOS.
  3. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
  4. Contact Apple Support.







If you do not want to use Phone Number for iMessages then you can send it over WiFi without SIM through your Apple ID.


If you get an error when trying to activate iMessage or FaceTime ...

May 9, 2020 1:14 AM in response to SravanKrA

Thank you for your assistance, I have followed all the procedures you mentioned but still no lunch. SMS 's where sent to and from my wife’s phone and mine and they do work. My carrier assured me sms feature works ok. This has been since 1st of May trying etc so guess it’s time to make contact with Apple unless other measures are known.

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iPhone 5s iMessage not activating

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