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Activation Lock

A several years ago we bought an iPad for our daughter. She no longer wants the iPad, but refuses to give us her code to unlock the iPad. We do not know her Apple ID or password. I tried to restore the iPad, but when I try to activate it, it asks for the Apple ID and password which were used to set it up.

Is there a way to get the iPad reset so I can use my Apple ID? I have the original receipt from when it was purchased.

Thank you

iPad (6th gen) WiFi

Posted on May 9, 2020 2:01 AM

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Question marked as Top-ranking reply

Posted on May 9, 2020 2:07 AM

You either have to get your daugther to remove the iPad from her account:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


If you no longer have your iPhone, iPad, or iPod touch

If the steps above weren't completed and you no longer have your device, use these steps:

  1. Ask the new owner to erase all content and settings using the above steps.
  2. If you're using iCloud and Find My [device] on the device, sign in to iCloud.com/find or the Find My app on another device, select the device, and click Erase. After the device has been erased, click Remove from Account.


Or If she will not do that contact apple, They migth be able to help you unlock it if you have the proof of purchase.

Contact Apple for support and service - Apple Support


Good luck!



6 replies
Question marked as Top-ranking reply

May 9, 2020 2:07 AM in response to ASA98C20

You either have to get your daugther to remove the iPad from her account:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


If you no longer have your iPhone, iPad, or iPod touch

If the steps above weren't completed and you no longer have your device, use these steps:

  1. Ask the new owner to erase all content and settings using the above steps.
  2. If you're using iCloud and Find My [device] on the device, sign in to iCloud.com/find or the Find My app on another device, select the device, and click Erase. After the device has been erased, click Remove from Account.


Or If she will not do that contact apple, They migth be able to help you unlock it if you have the proof of purchase.

Contact Apple for support and service - Apple Support


Good luck!



May 9, 2020 3:15 AM in response to ASA98C20

As you’re being held “hostage” by the device passcode set by your daughter, you’ll need to proceed on the basis of a forgotten device passcode. You’ll need connect your iPad to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS):

https://support.apple.com/en-gb/HT211078


After recovering access to the iPad, you’ll want to Properly prepare if for re-use with another AppleID account. This will completely disassociate the iPad from you daughters AppleID account - and avoid future Activation Lock issues:

https://support.apple.com/en-gb/HT201351


Whilst you’re not yet in need of the following, should something go awry, the following information and links might prove to be useful...


If your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


I hope this information proves to helpful in restoring use of the iPad.

May 9, 2020 4:12 AM in response to Androish

That determination as to usefulness of information is entirely for the OP to decide - and, respectfully, is not yours to make.


Whilst having no reason to justify my entirely relevant response, for the benefit of clarity for the OP, provided information and procedures anticipate potential areas that you may need (or wish) to explore - if only to avoid potential future difficulties with your daughters AppleID and/or Activation Locks.

Activation Lock

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