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Hi, I have an Iphone X and I want to upgrade my icloud storage to 200GB but everytime I try, I get the same error. I checked everything, passwords are good, payment is correct, system software up to date. Hope you can help me succed!
iPhone X, iOS 13
Perhaps you are using a wrong iCloud Apple ID.
If you are sure that that is the correct iCloud Apple ID, contact Apple Support directly and explain your problem:--> Contact Apple for help with Apple ID account security - Apple Support
Regards
Giulio
Thank you! I have manage to solve it by replacing the mail on itunes and appstore with the same one that was for icloud
Glad you worked it out :)
Giulio
Icloud Storage Purchase
