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my Netflix on my Mac

so I have recently got a new MacBook Air 2020 and lately when I have been watching Netflix it freezes for a couple of seconds then comes up with this ( the image attached). I am in desperate need of help as this is very annoying to constantly pop up when I'm watching Netflix, it says that it is my Mac and it may need an update but it is up to date. can anyone help??

MacBook

Posted on May 9, 2020 5:05 AM

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Question marked as Apple recommended

See the following from Netflix https://help.netflix.com/en/node/23084


If the version is 10.11 (El Capitan) or higher, contact customer service by clicking on Start Live Chat or Call Us below.


Your Mac would have 10.15.x, a higher version than10.11. You can confirm that (and Netflix support may ask) by clicking the Apple menu at the top left of your screen and then click "About This Mac."


To contact Netflix customer service you can click on the following link and then scroll to the bottom right of that screen and click on Start Live Chat or Call Us.

Posted on May 9, 2020 9:27 AM

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1 reply
Question marked as Apple recommended

May 9, 2020 9:27 AM in response to koby275

See the following from Netflix https://help.netflix.com/en/node/23084


If the version is 10.11 (El Capitan) or higher, contact customer service by clicking on Start Live Chat or Call Us below.


Your Mac would have 10.15.x, a higher version than10.11. You can confirm that (and Netflix support may ask) by clicking the Apple menu at the top left of your screen and then click "About This Mac."


To contact Netflix customer service you can click on the following link and then scroll to the bottom right of that screen and click on Start Live Chat or Call Us.

my Netflix on my Mac

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