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User profile for user: kimberlypierrelouis
kimberlypierrelouis Author
User level: Level 1
10 points

My card is not connecting to Apple Pay

My card is not connecting to Apple Pay. It says contact card issuer and I have and they say on their end they have done everything possible and it may be an issue with Apple. Please help




[Re-Titled by Moderator]

Posted on May 9, 2020 12:20 PM

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User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,877 points

Posted on May 9, 2020 4:21 PM

  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  4. A passcode is required to use the Wallet app. 
  5. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  6. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


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User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,877 points

May 9, 2020 4:21 PM in response to kimberlypierrelouis

  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  4. A passcode is required to use the Wallet app. 
  5. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  6. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


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My card is not connecting to Apple Pay

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