Software update

Try restarting your iPad by following the support article below:

https://support.apple.com/en-au/HT210631

Good luck!

I STRONGLY suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

OR

https://support.apple.com/en-us/HT201232

Best of Luck to You!