Safari will not load web pages errors with web page crashed. App store will not open

Hi I

Safari will not load web pages errors with web page crashed. App store just flashes up an closes straight away.

Some apps wont work some will.

Im on IOS 13.4.1. Ive done several network resets and a full factory reset and restore still the same issue. Any one else had the same ?

Posted on May 10, 2020 7:50 AM

Reply
Question marked as Top-ranking reply

Posted on May 11, 2020 8:56 AM

Hey sambino239,


I see you have concerns with Safari not loading webpages and crashing, the App Store crashing, and other apps doing the same.


You mentioned that you did a factory restore. Did you restore the iOS device and set it up as a new device using iTunes? This can help determine if the issue you're having is with software on the device.


Make sure you have a good backup of your device: How to back up your iPhone, iPad, and iPod touch

When you are ready to restore and set up the iOS device as new, please follow this article: Restore your iPhone, iPad, or iPod to factory settings


If the apps work after setting up as new, go ahead and restore from the backup you created previously. If you're still having trouble with it after restoring as new, Contact Apple Support directly for further help.


Cheers. 

1 reply
Question marked as Top-ranking reply

May 11, 2020 8:56 AM in response to sambino239

Hey sambino239,


I see you have concerns with Safari not loading webpages and crashing, the App Store crashing, and other apps doing the same.


You mentioned that you did a factory restore. Did you restore the iOS device and set it up as a new device using iTunes? This can help determine if the issue you're having is with software on the device.


Make sure you have a good backup of your device: How to back up your iPhone, iPad, and iPod touch

When you are ready to restore and set up the iOS device as new, please follow this article: Restore your iPhone, iPad, or iPod to factory settings


If the apps work after setting up as new, go ahead and restore from the backup you created previously. If you're still having trouble with it after restoring as new, Contact Apple Support directly for further help.


Cheers. 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari will not load web pages errors with web page crashed. App store will not open

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.