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Iphone 8 Plus
Software: 13.3.1
I am having issues with both my WiFi and Bluetooth. My Wifi icon is grayed out and with a dash across (see images). My bluetooth is blue when you swipe up however when I go into the settings menu it just continues to load and does not work.
I have tried resetting my phone and my network settings.
iPhone 8 Plus, iOS 13
Karina184,
As you can see by my description I have already tried resetting my network settings. I cannot update my phone because I can't connect to the WiFi.
I have called apple support a few weeks ago when this problem started, they wanted me to bring my phone into a store (which I have to wait obviously)
Karina184,
As you can see by my description I have already tried resetting my network settings. I cannot update my phone because I can't connect to the WiFi.
I have called apple support a few weeks ago when this problem started, they wanted me to bring my phone into a store (which I have to wait obviously)
Hey luccasdgreco,
I see that you're having some trouble with Wi-Fi and Bluetooth on your iPhone.
First, make make sure that your iPhone is up to date:
Update your iPhone, iPad, or iPod touch
If Wi-Fi and Bluetooth are still having issues, then go to Settings > General > Reset > Reset Network Settings. This resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
If you're still having trouble, Contact Apple Support.
Take care!
Update: I have updated my phone to IOS 13.4.1 via iTunes on my MacBook and unfortunately, I am still having the same issues.
The wi-fi and Bluetooth are both on the same chip on the iPhone. If both have failed, that generally suggests a hardware problem. Since going to a store is not an option right now, you can arrange for a mail-in service if you wish. Contact Apple support to discuss your options.
Unfortunately I need my phone for work. Looks like i'll need to wait till a store near me opens up. thank you
They have an Express replacement. You will need to talk to them about it, or you can just wait. Your choice.
I will give them a call! Thank you again.
You're welcome.
WiFi and Bluetooth NOT Working
