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I forgot my security questions and can't login into my email account for the apple ID. What do I do?

I can't login to my other apple ID account because, I forgot my security questions and can't login into my email account for the apple ID. What do I do?

iPad Air Wi-Fi

Posted on May 10, 2020 1:21 PM

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Question marked as Best reply

Posted on May 10, 2020 1:34 PM

Are you saying that you know your Apple D/Password combination and still are having a security question problem? If yes, I would contact Apple support:


Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

________


If that is not what you are saying, see Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of a pertinent device with its serial number on it). If you want to contact Apple support to discuss any extenuating circumstance, use the support options given above.

 

2 replies
Question marked as Best reply

May 10, 2020 1:34 PM in response to darsh257

Are you saying that you know your Apple D/Password combination and still are having a security question problem? If yes, I would contact Apple support:


Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

________


If that is not what you are saying, see Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have the receipt for your purchase of a pertinent device with its serial number on it). If you want to contact Apple support to discuss any extenuating circumstance, use the support options given above.

 

I forgot my security questions and can't login into my email account for the apple ID. What do I do?

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