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ursula247 Author

Level 1

6 points

Can’t click on Apple ID in settings

Can’t access Apple ID in settings it’s grey. Need to reset password

Posted on May 10, 2020 7:53 PM

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1 reply

Level 10

684,681 points

May 10, 2020 8:16 PM in response to ursula247

Have you checked Settings/Screen Time for any restrictions?

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

If necessary

If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.

If there aren't any Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting.

Backup - Restore your device from an iCloud or iTunes backup.

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Can’t click on Apple ID in settings

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