Apple TV problems
My Apple TV no longer responds to remote. I have restored to factory settings an cannot get it to respond to any remote or Bluetooth device. What can I do to fix?
My Apple TV no longer responds to remote. I have restored to factory settings an cannot get it to respond to any remote or Bluetooth device. What can I do to fix?
Hello,
Please refer to the following Apple Support document.
Hello,
Please refer to the following Apple Support document.
I have tried everything I could find online about Apple TV remote setup.
First I tried holding menu and + button for 3-30 seconds. No response
Second I tried menu and tv button for 10 seconds. This does reboot the Apple TV, however that’s all it does and when you get no other control... it’s useless to continually reboot.
At one point I was able to get a Bluetooth keyboard to connect and control Apple TV.
but while trying to get it to connect to the remote I discovered that the App Store had been uninstalled.
I again tried to restore Apple TV to factory settings.... now I cannot get it to connect to Bluetooth keyboard or remote.
So.... nothing?
No advice from here?
You don’t mention much of the rather important details.
- What if your model Apple TV? Identify your Apple TV model - Apple Support
- What is your model remote? Identify your Apple TV remote - Apple Support
I discovered that the App Store had been uninstalled
Depending on your model, it was never there, or you overlooked it. The App Store being uninstalled is not a documented option.
Apple TV HD
I plan on looking for the App Store again once I can get past the language selection screen.
But as I cannot get any device to be recognized as a controller.... It’s proving rather difficult.
Actually the main reason I noticed that the App Store was gone in the first place was, I tried to install Disney+ again after restoring my Apple TV the first time. I wish I had taken pictures. The App Store was definitely not an available option for some reason. It was when I purchased it. But when I tried to restore to factory settings it disappeared.
Update,
I was able to connect Bluetooth keyboard.
App Store still missing. Have video.
Still cannot connect remote.
Apple TV problems