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Apple TV problems

My Apple TV no longer responds to remote. I have restored to factory settings an cannot get it to respond to any remote or Bluetooth device. What can I do to fix?

Posted on May 10, 2020 8:42 PM

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Question marked as Apple recommended

Hello,


Please refer to the following Apple Support document.


If your Apple TV remote isn’t working - Apple Support

Posted on May 10, 2020 9:24 PM

6 replies

May 11, 2020 6:24 AM in response to QuickPost

I have tried everything I could find online about Apple TV remote setup.

First I tried holding menu and + button for 3-30 seconds. No response

Second I tried menu and tv button for 10 seconds. This does reboot the Apple TV, however that’s all it does and when you get no other control... it’s useless to continually reboot.

At one point I was able to get a Bluetooth keyboard to connect and control Apple TV.

but while trying to get it to connect to the remote I discovered that the App Store had been uninstalled.

I again tried to restore Apple TV to factory settings.... now I cannot get it to connect to Bluetooth keyboard or remote.

May 15, 2020 10:36 PM in response to Demented monkey

You don’t mention much of the rather important details.

- What if your model Apple TV? Identify your Apple TV model - Apple Support

- What is your model remote? Identify your Apple TV remote - Apple Support


I discovered that the App Store had been uninstalled

Depending on your model, it was never there, or you overlooked it. The App Store being uninstalled is not a documented option.

May 16, 2020 6:50 AM in response to Urquhart1244

Apple TV HD

I plan on looking for the App Store again once I can get past the language selection screen.

But as I cannot get any device to be recognized as a controller.... It’s proving rather difficult.

Actually the main reason I noticed that the App Store was gone in the first place was, I tried to install Disney+ again after restoring my Apple TV the first time. I wish I had taken pictures. The App Store was definitely not an available option for some reason. It was when I purchased it. But when I tried to restore to factory settings it disappeared.

Apple TV problems

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