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I ordered a replacement AirPod because I lost one

I ordered a replacement AirPod because I lost one. However, after my purchase, at the bottom of the page it said that for some replacements the original product has to be returned within 10 days of receiving the replacement or there will be a "no-return fee" charged to my card. This was not stated before I purchased my replacement AirPod.. Does this mean I will be charged since my original AirPod is lost.



​[Re-Titled by Moderator]

Posted on May 10, 2020 9:33 PM

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Posted on May 11, 2020 12:31 PM

A non return fee is not applicable to you because you are not repairing anything, you are buying a replacement they are two different things.


A non return fee is when they send you and Airpod, then you return the broken one, so they put a charge on your card and if you don't return within the 10WD then they charge you it, it stops people lying about items being damaged then selling them on.


It's either at the bottom of the email due to it being standard or error.


I would contact Apple to make sure if your that worried, this is a user to user community so we can't access any account/order info




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Question marked as Top-ranking reply

May 11, 2020 12:31 PM in response to ddelac

A non return fee is not applicable to you because you are not repairing anything, you are buying a replacement they are two different things.


A non return fee is when they send you and Airpod, then you return the broken one, so they put a charge on your card and if you don't return within the 10WD then they charge you it, it stops people lying about items being damaged then selling them on.


It's either at the bottom of the email due to it being standard or error.


I would contact Apple to make sure if your that worried, this is a user to user community so we can't access any account/order info




I ordered a replacement AirPod because I lost one

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