You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My daughter's brand new 7th generation iPad keeps shutting down/restarting. I followed various advice on updating the OS, forced reboots, resetting the settings etc.. Next on the list is an erase and restore. I want to avoid that if possible. Does anyone have any ideas or suggestions?
Cheers
Tony
You would be best advised to ensure that you have either a current iCloud or iTunes backup of the iPad - and when you have, you should restore the iPad to factory settings.
This restore process will erase all data from the iPad, reset all settings and, crucially, reinstall a fresh copy of iPadOS on the iPad. At conclusion of the restore process, you can optionally restore your locally stored data from the iCloud/iTunes backup.
Here is a link to the restore process:
https://support.apple.com/en-gb/HT201252
Provided you have ensured that you have created the iCloud/iTunes backup, before you start the restore process, you’ve nothing to lose and everything to gain.
I hope you find this to be helpful in resolving the problem.
You would be best advised to ensure that you have either a current iCloud or iTunes backup of the iPad - and when you have, you should restore the iPad to factory settings.
This restore process will erase all data from the iPad, reset all settings and, crucially, reinstall a fresh copy of iPadOS on the iPad. At conclusion of the restore process, you can optionally restore your locally stored data from the iCloud/iTunes backup.
Here is a link to the restore process:
https://support.apple.com/en-gb/HT201252
Provided you have ensured that you have created the iCloud/iTunes backup, before you start the restore process, you’ve nothing to lose and everything to gain.
I hope you find this to be helpful in resolving the problem.
7th generation ipad keeps restarting
