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7th generation ipad keeps restarting

My daughter's brand new 7th generation iPad keeps shutting down/restarting. I followed various advice on updating the OS, forced reboots, resetting the settings etc.. Next on the list is an erase and restore. I want to avoid that if possible. Does anyone have any ideas or suggestions?


Cheers

Tony

Posted on May 10, 2020 9:55 PM

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Posted on May 11, 2020 2:26 AM

You would be best advised to ensure that you have either a current iCloud or iTunes backup of the iPad - and when you have, you should restore the iPad to factory settings.


This restore process will erase all data from the iPad, reset all settings and, crucially, reinstall a fresh copy of iPadOS on the iPad. At conclusion of the restore process, you can optionally restore your locally stored data from the iCloud/iTunes backup.


Here is a link to the restore process:

https://support.apple.com/en-gb/HT201252


Provided you have ensured that you have created the iCloud/iTunes backup, before you start the restore process, you’ve nothing to lose and everything to gain.


I hope you find this to be helpful in resolving the problem.

1 reply
Question marked as Best reply

May 11, 2020 2:26 AM in response to tone70

You would be best advised to ensure that you have either a current iCloud or iTunes backup of the iPad - and when you have, you should restore the iPad to factory settings.


This restore process will erase all data from the iPad, reset all settings and, crucially, reinstall a fresh copy of iPadOS on the iPad. At conclusion of the restore process, you can optionally restore your locally stored data from the iCloud/iTunes backup.


Here is a link to the restore process:

https://support.apple.com/en-gb/HT201252


Provided you have ensured that you have created the iCloud/iTunes backup, before you start the restore process, you’ve nothing to lose and everything to gain.


I hope you find this to be helpful in resolving the problem.

7th generation ipad keeps restarting

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