Want to turn off two factor authentication?

See Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915 and more specifically the section entitled Can I turn off two-factor authentication after I’ve turned it on? This section says: 

"If you recently updated your account, you can unenroll within two weeks of enrollment. Just open your enrollment confirmation email and click the link to return to your previous security settings. Keep in mind, this makes your

account less secure and means that you can't use features that require higher security."

This quote emphasizes the security-related importance of two-factor authentication. I would not turn it off even if you are able to. Another reason for not turning it off is that if you use two-factor authentication, then you no longer will have a need for security questions. They are turned off when two-factor authentication is activated.

Check your email program/accounts.

If necessary, contact Apple ID Support. See the Apple Support articles below for contact information.  

Apple ID - Official Apple Support.    

Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  

Get Support          Work through the screens to get a chat option. 

Apple Support schedule phone call

https://twitter.com/AppleSupport

Note that if you use ApplePay, the wallet app, messages in iCloud, iCloud Keychain or have an Apple Card, you must have 2FA enabled with your AppleID. Those services require it.

From the article posted above.

Open your enrollment confirmation email and click the link to return to your previous security settings.