Hi, Trying to help a family member. Yesterday after charging, their Iphone 11 keyboard stopped showing a comma or parentheses. They tried resetting phone, deleting and re-installing US English keyboard, adding another language keyboard but its not showing up. Anybody have any idea to help? It's not a matter of holding key shift, key flick; they are just not there on any form.
Thanks
Thanks for the help everyone. It wasn't in all apps, just in messaging and the 123 key or the holding and period key wasnt' helping. 2 soft resets and family member said its back to normal.
Hi Riley Scout,
Thanks for coming to Apple Support Communities for help today. It sounds like you aren't able to see parenthesis or a comma on the iPhone keyboard. It sounds like you have done some great troubleshooting reinstalling the keyboard and testing with other languages too.
Is this happening in all apps?
You should be able to press the "123" key which will show the keyboard that includes those keys: Type and edit text on iPhone.
Are other keys in the grouping available? What do you see instead of the comma and parenthesis?
Let me know.
Have a fantastic day!
Punctuation appears on the keyboard when you press “123”, but only in fields where these would be meaningful. For example, if you are entering an email address those characters are meaningless.
Iphone 11 keyboard missing comma and parantheses
