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Reset passcode

I need to reset passcode on iPad but it keeps saying it’s wrong passcode. I am able to log in using face recognition only

Posted on May 11, 2020 11:35 AM

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Question marked as Best reply

Posted on May 11, 2020 11:39 AM

If you forgot your pass code, you will need to erase your device.


So in your case I would start by making sure you have a backup of the iPad.


Follow the steps in this article:

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support


If you have a backup you can restore it from that

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Hope this helps!

1 reply
Question marked as Best reply

May 11, 2020 11:39 AM in response to dinora135

If you forgot your pass code, you will need to erase your device.


So in your case I would start by making sure you have a backup of the iPad.


Follow the steps in this article:

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support


If you have a backup you can restore it from that

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Hope this helps!

Reset passcode

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