Hi,
I emptied my iCloud storage out fo all documents, but it still shows the wrong number of 161 gigabytes.
I don't want to pay this amount of $2.99, but there is no way to downsize my storage.
Please help me to fix this as fast as possible
Thanks
Hello afshid50,
Thank you for using Apple Support Communities! I understand that you're unable to account for storage space used in iCloud, and you'd also like to downgrade your iCloud storage plan. I would be happy to help explore steps to take next.
You can still Downgrade your iCloud storage even if your used storage exceeds that of the plan you're downgrading to. This could however prevent certain features from working properly such as iCloud backup, iCloud Mail, or Messages in iCloud until you free up storage space. Since you identified documents as utilizing the most storage space, I suggest first ensuring that you've made a copy of the documents following the "iCloud Drive files" section in the resource below:
Archive or make copies of the information you store in iCloud
Once you've done that, follow the "Delete folders or files in iCloud Drive" section here next:
If the used iCloud storage is still showing incorrectly, ensure that you've permanently deleted any files or documents from Recently Deleted:
Permanently remove deleted files on iCloud.com
On iCloud.com, you may also want to go to Settings > Restore Files, then delete any restorable files. Let us know what happens from here.
Cheers!
Thanks for the reply.
I did everything as you mentioned, it didn’t work, so I called to the service center and a very professional technician helped me to fix my issue.
thanKs him and you again.
good luck
Hi afshid50,
Glad to hear you were able to get things cleared up. Thanks for letting us know, and please reach out if you need help in the future.
Take care.
iCloud storage shows the wrong number
