My iPhone 11 won't stay connected to my home wifi network

Question

Level 2

354 points

My iPhone 11 won't stay connected to my home wifi network

Recently, my iPhone 11 doesn't stay connected to my home network. All of my other devices connect and work just fine. When I use my iPhone I have connection issues. Yes, I can switch to cellular data but why has the wifi connection suddenly stopped working? My texts continue to come through on my other devices, for example. Phone calls still work but I'm unable to connect to the Internet without switching to cellular data.

Please advise

iPhone 11, iOS 13

Posted on May 11, 2020 5:28 PM

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Answer 1

Teddy_B

Community Specialist

May 12, 2020 2:39 PM in response to Victor Foster

Hi Victor Foster,

Thanks for coming to Apple Support Communities for help with your iPhone 11 today. It sounds like it has issues staying connected to your home network.

Check out these steps: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network.

It may also be most helpful to isolate the issue by testing with another Wi-Fi network. If Wi-Fi connects elsewhere without issue, then we can isolate the issue to your router. It may be there is a firmware update required for it.

Have a fantastic day!

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Answer 2

Victor Foster Author

Level 2

354 points

May 12, 2020 9:28 PM in response to Teddy_B

I think I found the issue. It seems that an app I downloaded recently was the culprit. I noticed that the app was continually trying to connect and each time it tried to connect (call home or whatever it was doing) the wifi would disconnect. I deleted the app and the problem seems to be resolved.

Thanks for your help.

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My iPhone 11 won't stay connected to my home wifi network

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